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Getting 'Error 2878' with latest cloudbase-init x64 installer

asked 2015-02-17 18:43:50 +0300

rcarrillocruz gravatar image

Hi

I'm trying to put cloudbase-init in a Windows intance, prior to snapshotting it and using it as a base for other instances. I'm running it on a Windows 2008 R2 x64 SP1 and getting the following error at the end of the installer:

"The installer has encountered an unexpected error installing this package.This may indicate a problem with this package. The error code is 2878"

Any hints?

Regards

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answered 2015-02-17 19:23:12 +0300

alexpilotti gravatar image

updated 2015-02-17 19:23:34 +0300

Can you please post a log? Can be obtained with:

msiexec /i CloudbaseInit.msi /l*v log.txt

Thanks

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answered 2015-02-17 20:40:30 +0300

rcarrillocruz gravatar image

Hi Alessandro

I'm not allowed to upload files it seems, I paste the relevant lines instead:

... CustomActions: Adding combobox option: NETWORKADAPTERNAME, 1, Red Hat VirtIO Ethernet Adapter, Red Hat VirtIO Ethernet Adapter CustomActions: Adding combobox option: LOGGINGSERIALPORTNAME, 1, COM1, COM1 CustomActions: Adding combobox option: LOGGINGSERIALPORTNAME, 2, COM1, COM1 CustomActions: Adding combobox option: LOGGINGSERIALPORTNAME, 3, COM2, COM2 Action ended 18:15:05: InitConfigDlg. Return value 1. DEBUG: Error 2878: On the dialog ConfigDlg the control LoggingSerialPortNameComboBox has a possible value: COM1. This is an invalid or duplicate value. The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2878. The arguments are: ConfigDlg, LoggingSerialPortNameComboBox, COM1 MSI (c) (A0:94) [18:15:06:816]: Product: Cloudbase-Init -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2878. The arguments are: ConfigDlg, LoggingSerialPortNameComboBox, COM1

Action ended 18:15:06: MyWelcomeDlg. Return value 3. MSI (c) (A0:58) [18:15:06:816]: Doing action: FatalError Action 18:15:06: FatalError. Action start 18:15:06: FatalError. Action 18:15:06: FatalError. Dialog created MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedFeature property. Its current value is 'CloudbaseInit'. MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedAction property. Its current value is '3'. MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeChildrenCount property. Its current value is '1'. MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeInstallingChildrenCount property. Its current value is '1'. MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedCost property. Its current value is '244104'. MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeChildrenCost property. Its current value is '1948'. MSI (c) (A0:94) [18:15:06:831]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedPath property. Its current value is 'C:\Program Files (x86)\Cloudbase Solutions\Cloudbase-Init\'. Action ended 18:15:08: FatalError. Return value 2. Action ended 18:15:08: INSTALL. Return value 3. MSI (c) (A0:58) [18:15:08:066]: Destroying RemoteAPI object. MSI (c) (A0:60) [18:15:08:066]: Custom Action Manager thread ending. Property(C): UpgradeCode = {BA8F3CDD-9340-4852-8515-CF0BD5CA20E3} Property(C): LicenseAccepted = 1 ... ... Property(C): PrimaryVolumeSpaceRequired = 0 Property(C): PrimaryVolumeSpaceRemaining = 0 Property(C): INSTALLLEVEL = 1 Property(C): ACCOUNTADMINISTRATORSNAME = Administrators === Logging stopped: 2/17/2015 18:15:08 === MSI (c) (A0:58) [18:15:08:269]: Note: 1: 1708 MSI (c) (A0:58) [18:15:08:269]: Product: Cloudbase-Init -- Installation failed.

MSI (c) (A0:58) [18:15:08:269]: Windows Installer installed the product. Product Name: Cloudbase-Init. Product Version: 1.0.0.0. Product Language: 1033. Manufacturer: Cloudbase Solutions Srl. Installation success or error status: 1603.

MSI (c) (A0:58) [18:15:08:269]: Grabbed execution mutex. MSI (c) (A0:58) [18:15:08:269]: Cleaning up uninstalled install packages, if any exist MSI (c) (A0:58) [18:15:08:269]: MainEngineThread is returning 1603 === Verbose ... (more)

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Looks like there are multiple serial ports named COM1 on your system. We'll release a fix to handle this case.

alexpilotti gravatar imagealexpilotti ( 2015-02-18 03:21:14 +0300 )edit

Excellent, thanks. This is on a HP Cloud small instance if that helps. Regards

rcarrillocruz gravatar imagercarrillocruz ( 2015-02-18 10:26:29 +0300 )edit

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Asked: 2015-02-17 18:43:50 +0300

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Last updated: Feb 17 '15