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Can you provide a few more details about your environment / hypervisor?

In addition, I am assuming that that you are using security groups. By default, Neutron allows all the VM's outbound traffic through, and it only adds an inbound rule for DHCP. Are you sure you have inbound rules for ICMP for that VM (and RDP rules, if you want to connect to it)?

Best regards,

Claudiu Belu