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Can you please send us the Ceph version (ceph-dokan -v)?

ceph-dokan can log to stderr, event log and/or a log file, here's a config sample: As shown there, raising the cephfs client log level to 3 might include some useful information.

Let's see if it's a Ceph error. If not, we can retrieve Dokany logs from stderr using the --debug --dokan-stderr arguments.

By the way, how reproducible is it?

Thanks, Lucian