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2016 service password change fails

asked 2018-07-06 00:25:50 +0200

dpeschman gravatar image

On Windows 2016, cloudbase-init sometimes fails to logon after resetting its password. We're seeing this about 1 out of 10 VMs. Cloudbase-init 9.11.

2018-07-04 10:09:20.555 2884 DEBUG cloudbaseinit.utils.classloader [-] Loading class 'cloudbaseinit.osutils.windows.WindowsUtils' load_class c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\utils\classloader.py:27
2018-07-04 10:09:21.695 2884 DEBUG cloudbaseinit.osutils.windows [-] Checking if service exists: cloudbase-init check_service_exists c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\osutils\windows.py:894
2018-07-04 10:09:21.711 2884 DEBUG cloudbaseinit.osutils.windows [-] Getting service username: cloudbase-init get_service_username c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\osutils\windows.py:1027
2018-07-04 10:09:21.711 2884 DEBUG cloudbaseinit.osutils.windows [-] Resetting password for service user: .\cloudbase-init reset_service_password c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\osutils\windows.py:1050
2018-07-04 10:09:21.742 2884 DEBUG cloudbaseinit.osutils.windows [-] Setting service credentials: cloudbase-init set_service_credentials c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\osutils\windows.py:1010
2018-07-04 10:09:21.820 2884 INFO cloudbaseinit.init [-] Respawning current process with updated credentials.
2018-07-04 10:09:21.820 2884 DEBUG cloudbaseinit.osutils.windows [-] Creating logon session for user: .\cloudbase-init create_user_logon_session c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\osutils\windows.py:566
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell [-] User logon failed: 'The user name or password is incorrect.'
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell Traceback (most recent call last):
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell   File "c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\shell.py", line 41, in main
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell     init.InitManager().configure_host()
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell   File "c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\init.py", line 166, in configure_host
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell     self._reset_service_password_and_respawn(osutils)
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell   File "c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\init.py", line 156, in _reset_service_password_and_respawn
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell     logon_type=osutils.LOGON32_LOGON_BATCH)
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell   File "c:\program files\cloudbase solutions\cloudbase-init\python\lib\site-packages\cloudbaseinit\osutils\windows.py", line 577, in create_user_logon_session
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell     "User logon failed: %r")
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell cloudbaseinit.exception.WindowsCloudbaseInitException: User logon failed: 'The user name or password is incorrect.'
2018-07-04 10:09:21.836 2884 ERROR cloudbaseinit.shell 
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answered 2018-07-09 19:28:57 +0200

avladu gravatar image

updated 2018-07-09 19:30:58 +0200

Hello,

Can you share the cloudbase-init conf file in order to reproduce this issue? Also, do you have some special Group policies that enforce a custom password complexity?

Thank you,
Adrian Vladu

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Asked: 2018-07-06 00:25:50 +0200

Seen: 65 times

Last updated: Jul 09