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Windows Server becomes unresponsive

Hi, I have couple of windows VM (running on KVM) which becomes unresponsive - ping status works however RDP does not work and horizon console just shows a black screen. The only way to get this up and running is to do a soft reboot from the console. I did it on few VM's and checked the event log. I did not find any error message except few warning for VIOSTOR with event ID 129- Reset to device, \Device\RaidPort0, was issued. On researching further on this event came across certain article where users have faced such issues on hyper-v and VMware(link below for VMware KB) and the suggestion is to change the controller from scsi to IDE.

Can this be an issue in our case as well on KVM?