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Windows Server becomes unresponsive

Hi, I have couple of windows VM (running on KVM) which becomes unresponsive - ping status works however RDP does not work and horizon console just shows a black screen. The only way to get this up and running is to do a soft reboot from the console. I did it on few VM's and checked the event log. I did not find any error message except few warning for VIOSTOR with event ID 129- Reset to device, \Device\RaidPort0, was issued. On researching further on this event came across certain article where users have faced such issues on hyper-v and VMware(link below for VMware KB) and the suggestion is to change the controller from scsi to IDE.

Can this be an issue in our case as well on KVM?

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2063346