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Please ensure that:

  • there's a router created in the tenant that owns the VMs (e.g. "demo")
  • the router is set to use the "public" network as gateway
  • the "private" subnet is connected to the router.

Note: if the router belongs to another tenant (e.g. "admin"), the demo user won't be able to associate floating IPs.

In Horizon, when logged in as "demo" you can check under "Project" -> "NETWORK" -> "Network Topology" as shown in the attached image:

image description

If the tenant does not have a router, just create a new one setting the proper external network (e.g. "public").