New Question
0

What DLL is missing from the Havana installer? [closed]

asked 2014-10-14 01:20:51 +0200

Launcelot555 gravatar image

updated 2014-10-14 02:18:12 +0200

I'm getting the following error when running the Havana installer:

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

I'm running a nested Windows Server 2012 R2 Hyper-V instance in vSphere.

Log file excerpt below:

CustomActions: Writing nova.conf file

CustomActions: Writing file C:\Program Files (x86)\Cloudbase Solutions\OpenStack\Nova\etc\nova.conf

Action 15:45:57: PyWin32PostInstall. 

CustomActions: Running command: "C:\Program Files (x86)\Cloudbase 

Solutions\OpenStack\Nova\Python27\python.exe" "C:\Program Files (x86)\Cloudbase 
Solutions\OpenStack\Nova\Python27\Scripts\pywin32_postinstall.py" -install -silent -quiet
CustomActions: Command completed. Return value: 0

Action 15:45:58: UpdatePythonShellInScripts. 

CustomActions: Replacing Python shell path in *-script.py files

Action 15:45:58: UpdatePythonShellInScripts2. 

CustomAction UpdatePythonShellInScripts2 returned actual error code 1154 (note this may not be 100% accurate if 
translation happened inside sandbox)
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could 
not be run. Contact your support personnel or package vendor. Action UpdatePythonShellInScripts2, entry: SetPythonExecutableInLaunchers, library: C:\Windows\Installer\MSI2535.tmp 

MSI (s) (04:D4) [15:47:19:852]: Product: OpenStack Hyper-V Nova Compute 2013.2.2 -- Error 1723. There is a 
problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action UpdatePythonShellInScripts2, entry: SetPythonExecutableInLaunchers, library: C:\Windows\Installer\MSI2535.tmp
edit retag flag offensive reopen merge delete

Closed for the following reason question is not relevant or outdated by Claudiu Belu
close date 2016-11-09 18:48:55.587456

1 answer

Sort by » oldest newest most voted
0

answered 2014-10-14 01:58:56 +0200

alexpilotti gravatar image

Can you please attach an installer log?

From the command prompt: msiexec /i installer.msi /l*v log.txt

edit flag offensive delete link more

Comments

I can't upload a file with less than 10 points. I've copy and pasted the error from the log, though, if that helps.

Launcelot555 gravatar imageLauncelot555 ( 2014-10-14 02:16:11 +0200 )edit

Any updates on this? Can I provide any more information?

Launcelot555 gravatar imageLauncelot555 ( 2014-10-15 21:59:03 +0200 )edit

for logs I suggest to past them on: http://pastebin.com/ and then paste the link here. The installer needs to perform some Python configuration, which in turn requires the VC 2008 runtime (installed as well by the installer). This might be a hint for this error, which is not easy too diagnose

alexpilotti gravatar imagealexpilotti ( 2014-10-15 22:19:20 +0200 )edit

To rule out issues with the VC++ redistributable, can you please install it from the following link and attempt again? http://www.microsoft.com/en-us/download/details.aspx?id=29

alexpilotti gravatar imagealexpilotti ( 2014-10-15 22:20:52 +0200 )edit

I've installed VC++ redist SP1 2008 and ran windows updates, got a similar error. I've attached a truncated log to this pastebin link: http://pastebin.com/PfZRB1b1

Launcelot555 gravatar imageLauncelot555 ( 2014-10-15 23:58:09 +0200 )edit

Question Tools

Stats

Asked: 2014-10-14 01:20:51 +0200

Seen: 124 times

Last updated: Oct 14 '14